Order Pickup Service

COVID-19 UPDATE

As the pandemic evolves, so are we. Here’s where we’re at given the current pandemic conditions:

WE ARE OPEN FOR IN-STORE SHOPPING!
(Online ordering will continue.)

**Please take note of some changes below**

In addition to our regular in-store shopping experience, we are pleased to offer Online Ordering for Pick-up or Delivery!

We have made some changes to our service based on our experience and feedback from shoppers and Members. Please don’t hesitate to share your thoughts and experience to support us with improvements, at info@cbrfoodcoop.org.au

  • There is a $5 fee to use our Pick-up services.
  • Online Orders for Pick-up can be made on any day but are only packed on Mondays, Wednesdays & Fridays. We require a minimum of three hours’ notice between order and collection.
  • We have a limit of 3kgs/litres for bulk dry goods/liquids for Online Orders (except for milk), and a limit of 5 items for shelf or fridge packaged goods (including toilet paper).

Remember, Members receive an automatic 5% discount on sales, Working Members receive a 20% discount! Check out our page on becoming a Member here.

We’d love to hear about your experience of this service. Please email info@cbrfoodcoop.org.au if you have anything to share.

How to order, step-by-step

1. Plan ahead! Give us at least 3 hours’ notice for a Pick-up.

2. Use our comprehensive product list to help compile your shopping list:

Product List for Online Ordering

3. Open our online ordering form.

Pickup Order Form

4. Follow the instructions on the order form, taking note to copy and paste items precisely.

5. When your order is packed, you will receive a phone-call to let you know it’s ready for pickup (and we’ll also tell you about any items that are out of stock).

6. Rock on in and collect your order!

Things to note:

  • We do our best to keep our product list up-to-date however if something is out of stock, we will let you know when we call you once your order is packed. Or contact us in advance to make sure!
  • We pack orders in sterilised re-used jars and containers. We also have paper bags (sml – 50c, med – $1, lge – $1.20), 1L milk bottles are available for $2 and can be refilled with Tilba milk.
  • If you would like us to pack your order in some of our purchasable reusable packing options (eg: ONYA bulk bags, our 5kg cotton bulk bags etc), please specify for each product what container you would like to purchase (eg: 500g Apple in 5kg cotton bag)

For the health and well-being of all

Please wash your hands when you first come in to the Co-op. 

Please don’t come and pick up goods if you are unwell.

Please be patient and understanding – our staff and Working Members are working hard to keep you well supplied!

Please support the health of our community 🙂

The Food Co-op © 2020